Fort McMurray Fire: Insurance Resources


Landscape view of wildfire near Highway 63 in south Fort McMurray

The Fort McMurray Wildfire Has Everyone Scrambling

With such little time to gather up loved ones and personal items before the mass evacuation of over 80,000 people, Fort McMurray residents are left wondering about their future. They're left wondering about their homes, their belongings, their jobs, their finances, and more.

Thankfully the good people of Alberta are strong, resilient people who will bounce back from this better than ever.

This event has also left governments, charities, and companies scrambling to serve Albertans in their time of need.

First Foundation is committed to helping all of our Fort McMurray clients through this difficult time. Feel free to contact us if you have any questions about your insurance policy or need to start a claim.

Insurance Company Disaster Relief Information


Aviva Canada issued a media release indicating that it is mobilizing its Catastrophe (CAT) team.

Claims Line: 1-866-692-8482

"Our hearts go out to the people of Fort McMurray. The safety of the residents, and that of the fire-fighting teams who are doing everything possible to get the situation under control, must be the primary focus,” said Greg Somerville, President and CEO, Aviva Canada.

Starting tomorrow, senior Aviva claims representatives will open a temporary command centre at the Canalta Lac la Biche Hotel, 9905 83 Avenue, Lac la Biche. Initial support will focus on issuing cheques for living expenses and other immediate needs. “Every effort will be made to respond to the needs of our customers. They can count on us to be there for them," said Somerville.

Insurance Bureau of Canada

Grave wildfire situation in Fort McMurray and Surrounding Area: IBC is here to help

“Our thoughts are with those whose lives have been disrupted and whose homes have been destroyed. The priority right now is the safety of those affected and their loved ones,” said Bill Adams, Vice-President, Western & Pacific, IBC. “The insurance industry is here to help. Anyone with questions about their home, car or business insurance can call their insurance representative or IBC’s Consumer Information Centre at 1-844-2ASK-IBC.”


Intact Financial Corporation providing support to the community of Fort McMurray

Claims Line: 1-866-464-2424

"Our thoughts are with the residents of the Fort McMurray and surrounding areas during this difficult time. We have been there from the outset to support our displaced customers, and will be there to help restore their lives and rebuild the community in the near future," said Charles Brindamour, Chief Executive Officer, Intact Financial Corporation.

Customers who have been affected by the fire and need to start a claim can reach us at the emergency evacuation centres in Lac La Biche (Bold Centre) and Northland Expo in Edmonton, the Intact Service Centre in Calgary (2220 32 Avenue NE) and Intact Insurance's Edmonton office at 700-10830 Jasper Avenue."

Optimum West

Claim Line: 1-877-806-8023

Peace Hills

Claim Line: Edmonton Office Switchboard: 780-424-3986 or Toll Free: 1-800-272-5614 After Hours: 1-800-272-5614

Peace Hills has dedicated their home page to the Fort McMurray Wildfire Emergency

Our thoughts and prayers are with the residents of Fort McMurray and our thanks goes out to all the first responders who are handling things on the ground.

First and foremost is your safety, so please take care and follow emergency instructions. Our second priority is to get you back to life as you knew it. Our claims people are well versed in dealing with catastrophes and are available to help you at the numbers above.

Please stay safe.

Gene Paulsen


To report a claim during this time please contact us via one of the following options:

Promise Line: 1-800-661-1577
Fax: 1-800-920-3140
Website: Submit an Auto Claim / Submit a Property Claim

"Our thoughts are with those dealing with these challenging circumstances. We know this is a difficult time for the residents of Fort McMurray and surrounding area who have been affected by the ongoing wild fires. Please know that we are working hard to assist our customers who have been evacuated from their homes."


Claims Line: 1800-235-8784

Additional Insurance Information Regarding the Fort McMurray Wildfires

If you have property insurance, you may have the Mass Evacuation Endorsement on your policy, this endorsement provides coverage for the increased living expenses acquired due to a mass evacuation. (Limits apply). This endorsement can pay for things such as hotel/motel stays, some reasonable expenses such as meals and transportation costs. If you have this coverage on your policy and plan to use it, please remember to keep all of your original receipts, and that your policy deductible may apply. If you are unsure if this coverage is on your policy, please contact us to find out.

Emergency evacuation shelter available at Northlands Expo Centre located just off of Wayne Gretzky Drive at 7515 118 Ave Edmonton, AB T5B 4X5.

Due to the circumstances, you may experience longer hold times and responses from the claims department as they are anticipating a high volume of calls.

Please also note, due to the situation in Fort McMurray we are unable to provide new coverages/policies for both home and auto insurance at this time.

If you have any questions about the coverages provided on your property or auto insurance policies please do not hesitate to contact your broker, our hours of operation are Monday, Wednesday, Friday from 9 am to 5 pm, and Tuesday and Thursday 9 am to 7 pm, as well as Saturday from 10am-4pm.

The Edmonton Journal has also compiled a list of resources for Fort McMurray evacuees.


President of First Foundation Residential Mortgages and First Foundation Insurance. Live in Edmonton but cheer for the Riders. I have lots of kids. Follow me on Twitter @gordmccallum

Learn more about Gordon McCallum